Privacy Policy
At Hand & Grain we are committed to protecting your privacy. Our Privacy Policy outlines the type of information we collect from you, as well as why and how we use it.
If you have questions or would like more information contact us.
COLLECTED INFORMATION
We may require visitors who use our website and purchase products and services to provide contact information which includes, but it is not limited to, name, age, date of birth, billing address, shipping address, home phone number, work phone number, mobile number, email, credit card information and other data referred to as “Personal Information.”
You may also change or update your personal information by accessing your account and editing your profile. Although we may work with only your current information, old records of your Personal information may still exist and Hand & Grain shall not be liable for the use of such records.
Aside from Personal Information, we may collect other data regarding your use of the website in the form of suggestions, surveys and submissions among others. You may also have the opportunity to subscribe to our mailing list while browsing to our website.
The use of the information collected is used at Hand & Grain’s discretion, and it can be used to contact you to discuss your interest in our products and services and also to send information about our products and services, partners, updates to our website, promotions and events.
If you wish to unsubscribe from our mailing list and stop receiving newsletters and information about updates, promotions and events, you can send us an email at info@handandgrain.com or by visiting our website's Contact Us page. Although you may unsubscribe from our mailing list, you will still receive information about your orders placed at Hand & Grain through the Hand & Grain website or through phone. This information includes status or orders, queries and shipping information among others.
USE OF PERSONAL INFORMATION AND RECORDS OF PERSONAL INFORMATION
If you purchase a products or service through our website, it may be necessary to keep a record of your Personal Information along with all data related to your order, in order to be able to respond to you if you have queries about this transaction.
The Personal Information we collect and hold from you is used, among others, for the following activities: (1) to process your order and contact your about the ordered products and services; (2) to respond to inquiries; (3) to contact you regarding events or contests in which you voluntarily supplied your personal details; (4) to enhance the performance of our website; (5) to general internal sales reports; (6) to provide information about us, our products, services, promotions and events; (7) to contact you about order status and shipping; (8) to contact you in about any voucher, gift card and promotion you may like to redeem; (9) to set up shipping arrangements with our business partners.
DISCLOSURE ON YOUR INFORMATION
Hand & Grain uses standard practices to protect your Privacy and Personal Information, but due to technical limitations we do not represent, warrant or guarantee that Personal Information will remain secure.
When you place an order in our website, you agree to let us disclose specific data from your Personal Information (such as name, mailing address, shipping address, phone number, work number, mobile number and email, among others) to contact business partners that help us provide a service necessary for our business. These business partners include, but are not limited to, shipping and freight carriers that help us with the transportation and delivery of your purchased products and services, as well and service companies and technicians who help us service any claims and repairs under your product warranty. We take steps to ensure all our business partners deal with your Personal Information according to this Privacy Policy.
We do not share your credit card or other payment information, usernames and passwords with any business partners, other than our bank clearing house, nor do we share or sell your collected Personal Information with any advertisers.
Hand & Grain may lawfully disclose your Personal Information for law enforcement and regulatory purposes.
USE OF COOKIES
TheHand & Grain website uses Cookies, which are small data files served by us into your device. These cookies are dropped with a variety of purposes such as tracking the usage of our website, enhancing your shopping experience and targeting ads to you on other websites. The data collected through these Cookies will help us refine and improve the performance of our website to achieve our customer’s satisfaction. Cookies can be disabled by adjusting your preferences in your Internet browser. Without accepting Cookies, you will be able to browse through our website but some functions may not be fully available or will not perform correctly.
CHILDREN’S PRIVACY
The Children's Online Privacy Protection Act (COPPA) is a law created to protect the privacy of children under 13. COPPA imposes certain requirements on operators of websites or online services directed to children under 13 years of age, and on operators of other websites or online services that have actual knowledge that they are collecting personal information online from a child under 13 years of age. Hand & Grain and the Hand & Grain website is not directed towards children under the age of 13, and does not knowingly collect any Personal Information from children under 13 years of age.
POLICY CHANGES
Hand & Grain reserves the right to update and modify periodically this Privacy Policy without notice. All changes to this Privacy Policy will be posted by Hand & Grain in the Hand & Grain website.